Refund Policy

Refund Policy

We want you to love your glow! If you’re not completely satisfied with your Afterhours Skin purchase, we’re here to help.

Return Window: You have 30 days from the date of delivery to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Must be unused, unopened, and in the same condition that you received it.
  • Must be in the original packaging with all seals intact.
  • Must have a receipt or proof of purchase.
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on items that have been opened, used, or tampered with. Sale items and gift cards are also non-returnable.

How to Start a Return

Contact Us: Email info@afterhoursskin.com with your order number and reason for return.
Approval: If your return is accepted, we will send you instructions on how and where to send your package.
Shipping: Customers are responsible for paying their own shipping costs for returning items. We recommend using a trackable shipping service.

Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. To expedite the process, please include photos of the damaged item and the shipping box.

Refunds

Once we receive and inspect your return, we will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

*Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Questions?

Our support team is here to assist you:

Afterhours Skin
Email: info@afterhoursskin.com